Lafayette, Louisiana
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3.3
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This place is terrible!They have no customer service skills and getting a manager to call you back is next to impossible.

My salesman was Jordan insanely unprofessional using pet terms such as Mama and Boo to adress me (we have never met before). During one of our conversations he told me "*** won't get you anywhere" They have had your car back since Monday and refuse to even provide an estimate to when they will refund my money. I've left over 5 messages in two days and not a single phone call returned. I've contacted the better business Bureau and left a message for the states attorney general office.

I just want my money back.I gave them their money on the day we agreed upon and am livid that they expect me to wait.

Reason of review: Poor customer service.

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Anonymous
#1049618

So wait. You're dealing with a subprime lender (those are the only ones who request such stipulations; my guess is Westlake or Santander) and you're complaining because they had to mark up the vehicle (due to the fees they're charged by these lenders) and you had to do verification?

Heydrich
San Antonio, Texas, United States #1029473

Calm down, Boo.

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